- Slug: BC-CNS-988 Changes. 1,010 words.
- Photo available (thumbnail, caption below).
By Morgan Kubasko
Cronkite News
WASHINGTON – The 988 crisis hotline went live nationwide two years ago, replacing a hard-to-remember 800 number so that people considering suicide could more easily reach out for help.
But unlike 911 calls, which go to the nearest dispatch center, calls to 988 are connected to a center in the caller’s area code.
With 80% of those calls coming from cell phones, people in crisis often end up speaking with a volunteer or counselor thousands of miles away who has no way to send help.
“If they call 988 and they get a call center in another state, then you’ve kind of broken that trust,” said Margie Balfour, a psychiatrist with Connections Health Solutions in Tucson, adding that the concerns are bad enough that “we’ve actually kind of hesitated really pushing people to call 988.”